Giles helps law practices realise their potential. Prior to setting up his own consultancy in August 2015, Giles managed the Queensland Law Society Practice Management Course, developed a range of practice support resources, and advised small practice principals on practice management issues. He was formerly a business development manager at three London law firms, and manager of Lexcel, the Law Society of England & Wales’ legal practice management quality mark. He has a Masters in Marketing, an MBA, and lectures at QUT on legal costs communication.