You’ve got great people, an effective structure and sound financials. Turbo-charging the client perspective and bullet-proofing the best client relationships is the next frontier for shaping your firm’s future. Key performance indicators confirm past success, but the client perspective is a key predictive indicator for future success. This session helps build frameworks for challenging assumptions and asking the hard questions. For refreshing client strategies, improving the client value proposition and boosting profitable client connections for future success. Watch on-demand 24/7, any device. Ready when you are. All CPD for Me accounts include LogCPD where you can store and record CPD activities, from any provider – by CPD period. Simply print or email your Activity Statement when you have completed your CPD requirements.
Drivers of Future Success (2016) – 1 CPD Unit
Ronald F Pol discusses drivers of future success from a new client perspective.
Key Learning Outcomes
- Practical questions including: what’s your brand, why it matters and why will more of the right clients want to turn to you, stick with you and tell their peers about you?
- The difference between client focus and client perspective and using the new client perspective to drive client value, competitive advantage and profitability.
- Not just blue sky strategy, concrete action steps and practical tips are the building blocks for success. This includes the price-performance matrix for pricing insights, the relationship ladder for identifying the most valuable clients and improving the value proposition for more clients. Plus more ways to help improve client outcomes and satisfaction, loyalty and profitability.
This session presented by Ronald F Pol, Team Factors is 59 minutes long.
You will receive 1 CPD Unit – Practice Management.
At CPD for Me you can record all CPD activities from any provider for five years on any device. LogCPD allows you to add action items, record, store, email and print CPD activities.
Once purchased, this on-demand seminar will be available in your account (log in top left) and found under Available Downloads until 31/3/2017.
Alternatively, it is also offered as part of CPD for Me’s 10 unit packages, from $40 a unit.
This one hour seminar = 1 CPD unit for one fee earner only. Please contact us if you require other fee earners in your firm to watch and record this a part of their CPD requirements (additional charges will apply).
If you have any questions, please call 1300 273 463 or email firstname.lastname@example.org
About CPD for Me
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