Managing for Performance in Professional Services Firms

$66.00 $44.00 $40.00

This session introduces some of the key management practices that help to drive higher performance for professional services firms. Using findings from field research and expert opinions and up to date international research this session highlights some of the key practices managers can implement to positively influence work practices, motivation and efficiency so as to lift overall performance within the context of a firm of professional knowledge workers.

Recorded March 2017

Product Description

Key Learning Outcomes:

  • Identify the existing strengths of their current system of management so that those elements can be reaffirmed, refreshed or more consistently applied
  • Undertake a gap analysis between where their firm is currently and what policies and practices it could implement to drive desired performance improvements
  • Develop an improvement plan for how to manage their teams toward specific performance outcomes within a holistic approach to firm management
  • Understand how and why some management practices can work together and how some management practices when applied together can be detrimental


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About your Speaker

Dr Andrew Heys is the MBA Director at the Macquarie Graduate School of Management (MGSM), Macquarie University. The MGSM full-time MBA is Australia’s highest ranked MBA program according to the Financial Times (FT) 2015 survey and is currently ranked no.56 worldwide on the FT top 100. MGSM is an AACSB accredited business school. As MBA Director, Dr Heys oversees all program related activities and plays a leading role in the operations of MGSM. Dr Heys received his PhD in management from Macquarie University in 2013, he also holds a Masters in International Studies (Hons1) from the University of Sydney and Bachelors degree in Politics from Macquarie University.

Dr Heys adopts a practical and applied approach to his teaching and research, he has been deeply engaged with industry throughout his career at MGSM and has led several key initiatives to bring the School and its students into closer contact with industry. Dr Heys chairs a number of important policy and oversight committees and plays a pivotal role in curriculum development, He directs academic compliance projects and mentors new academic teachers and adjuncts. Dr Heys is passionate about increasing the connectivity and employability of MGSM graduates.

Dr Heys conducts applied mixed methods research into the links between management and performance with a current emphasis on professional services firms. He currently supervises two doctoral students and is a member of the MGSM Research Ethics Committee.

As the founder of Heys and Associates, Dr Heys has consulted to industry across the Asia-Pacific for 15 years.Current and past clients have included several Fortune 500 multinationals for whom he has led critical engagements across the Asia-Pacific – he has also worked with wide array of Australian blue chip companies and top tier professional services firms. A master facilitator, Dr Heys provides professional development workshops, strategic facilitation, tactical advice and coaching.

Further Information

This one hour seminar = 1 CPD unit for one fee earner only. Please contact us if you require other fee earners in your firm to watch and record this a part of their CPD requirements (additional charges will apply).

If you have any questions, please call 1300 273 463 or email

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