CPD for Me™ is recognised "best online CPD courses for the legal industry"* and "best practice in the supervision of junior lawyers"* click here.

Lawyer CPD – Navigating Difficult Issues with Peers, Staff & Clients (2017) recorded webinar available 24/7 on any device. License is for single fee earner to access CPD session for 12 months and LogCPD to print completion statement.

Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit

$44.00 $44.00 for 1 year

Navigating Difficult Issues with Peers, Staff and Clients (2017)

Preview:

 

This session has a 2020 update

 

Learning Outcomes:

  • Reflect on their own needs, interests and feelings in a key relationship or situation and set conversation goals or action plans with timelines
  • Apply some opening up strategies to create the time and opportunity for constructive conversations and to set the scene and open the dialogue positively.
  • Steer a conversation toward an objective and rational stance while at the same time remaining empathetic, responsive and engaged with the perspectives of others
  • Manage difficult moments and behaviours more effectively by having some constructive techniques to redirect, neutralise

 

 

About your Speaker: Dr Andrew Heys – Macquarie Graduate, School of Management

Dr Andrew Heys is the MBA Director at the Macquarie Graduate School of Management (MGSM), Macquarie University. The MGSM full-time MBA is Australia’s highest ranked MBA program according to the Financial Times (FT) 2015 survey and is currently ranked no.56 worldwide on the FT top 100. MGSM is an AACSB accredited business school. As MBA Director, Dr Heys oversees all program related activities and plays a leading role in the operations of MGSM. Dr Heys received his PhD in management from Macquarie University in 2013, he also holds a Masters in International Studies (Hons1) from the University of Sydney and Bachelors degree in Politics from Macquarie University.

 

Dr Heys adopts a practical and applied approach to his teaching and research, he has been deeply engaged with industry throughout his career at MGSM and has led several key initiatives to bring the School and its students into closer contact with industry. Dr Heys chairs a number of important policy and oversight committees and plays a pivotal role in curriculum development, He directs academic compliance projects and mentors new academic teachers and adjuncts. Dr Heys is passionate about increasing the connectivity and employability of MGSM graduates.

 

Dr Heys conducts applied mixed methods research into the links between management and performance with a current emphasis on professional services firms. He currently supervises two doctoral students and is a member of the MGSM Research Ethics Committee.

 

As the founder of Heys and Associates, Dr Heys has consulted to industry across the Asia-Pacific for 15 years.Current and past clients have included several Fortune 500 multinationals for whom he has led critical engagements across the Asia-Pacific – he has also worked with wide array of Australian blue chip companies and top tier professional services firms. A master facilitator, Dr Heys provides professional development workshops, strategic facilitation, tactical advice and coaching.

1 review for Navigating Difficult Issues with Peers, Staff and Clients (2017) 1 CPD Unit

  1. Paula

    This session was the most watch CPD session in 2019-20 – check out the 2020 new update by Dr Andrew Heys

Add a review

About CPD for Me™

Celebrating 11 years, we are a multi award winning legal eLearning content provider.  Led by Paula Gilmour, a learning and business development specialist and Bronwyn Pott, a legal industry senior manager and seasoned law firm strategy and operations expert with multiple law firms.

Recorded “CPD-LIVE” and “ECL Meet Ups” relevant content may be edited and published exclusively on CPD for Me™ ECL eLearning library only.  CPD for Me™ has published over 135 leading Australian barristers, accredited specialists and professional service industry experts exclusive professional development online with handouts plus ongoing Q&A.  CPD for Me™ is recognised as “best online courses for the legal industry ” by our former worldwide reseller and “best practice in the supervision of junior lawyers” by UNSW Edge.

CPD for Me™ have assisted over 3,000 busy lawyers, accountants and advisors to obtain practical, relevant learning and meet CPD compliance requirements, on any device and with no travel hassles.

A license to publish in this format has been granted to CPD for Me™ exclusively. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act, no part of these materials may be reproduced by any process without written permission of CPD for Me™.

Further Information

If particular educational activities are relevant to your immediate or long term needs in relation to your professional development and practice of the law or profession, then you should claim one “unit” for each hour of online viewing, listening, and private study completing relevant downloads.

The statements, analyses, opinions and conclusions in these online materials are those of the author and not CPD for Me™ which act only in the capacity as convener and publisher of education courses.

No part of any CPD-LIVE Webinar, ECL Meet Up, CPD for Me™ on-demand CPD can be regarded as legal advice. Although all care has been taken in preparing each CPD session, and/or associated papers, viewers must not alter their position or refrain from doing so in reliance on any paper. Neither the author nor CPD for Me™ accept or undertake any duty of care relating to any part of any presentation or relevant handouts. Copyright in this material is retained by the authors.

CPD for Me™ ECL Micro Learning Series is a premium+ program and not part of CPD for Me™ subscriber library designed for sole practitioners, practice managers and lawyers from small to large tier firm, accountants and advisors tailored continuing professional development.

LogCPD

All CPD for Me™ and Early Career Lawyers accounts include LogCPD free, where you can LogCPD activities from any provider. LogCPD also tallies units and you can download, print, sign and email your CPD compliance statement by lawyer CPD period 1/4/xx to 31/3/xx.

WE OFFER A 30 DAY FULL MONEY BACK GUARANTEE! PLEASE NOTIFY US BY EMAILING [email protected] WITHIN THE 30 DAY PERIOD IF YOU ARE NOT SATISFIED. PLEASE NOTE: DURING THIS TIME YOU MAY ONLY CLAIM 1 CLE / CPD UNIT. PLEASE ADVISE US WHICH CLE / CPD UNIT YOU WOULD LIKE TO CLAIM AND WE WILL PROVIDE A CERTIFICATE OF COMPLETION AND NOTIFY YOUR PROFESSIONAL BODY.

If you have any questions, please call 1300 273 463.

© Copyright 2013 to 2024 CPD for Me™ – All Rights Reserved

Individuals

Corporate Solutions

Tailored Lunch n Learns

Paula Gilmour, Publisher